FAQ'S

HOW CAN I BOOK YOUR SERVICE?

Choose your package or get in touch to discuss your requirements. To secure your date we require a £250 deposit with the remaining balance due 14 working days before your event. We only accept payments by BACS. The deposit is non-refundable. If you would like to meet us beforehand to discuss your wedding plans or arrange a zoom call get in touch so we can set a date that is convenient for you

WHY DO I NEED TO SIGN A CONTRACT?

A written contract is legally binding and is there to protect both parties (the 'client' and 'us' or 'Company') and to make clear the work that is to be carried out, payments to be made and that you agree to our terms and conditions. All written correspondence such as emails, letters, texts and DM's also form part of our contract with you. We will email you a link to an online form to fill in your details about the event and to sign the contract

DO I NEED TO SIGN A CLIENT RELEASE FORM?

This is optional but we do like to be able to show our work to future clients both online and on printed material. If you agree to your images being shown we do require you to sign the client release form to give us permission to use them. Your images may be shown for an unspecified amount of time depending on our marketing campaigns and the relevancy of the material. We may also use your images without specific consent on the basis that we do not specifically identify you.

DOES YOUR PRICING INCLUDE INSURANCE AND EXPENSES?

Yes of course, we have Public Liability Insurance and Professional Indemnity Insurance and our travel expenses are covered up to a 100 mile radius of our base in Colchester, Essex (excludes overseas)

WHAT MUSIC CAN I USE IN MY WEDDING FILMS?

Royalty free music can be used in your wedding films and highlights trailers. We purchase the relevant licenses from companies such as Soundstripe, Songfreedom, Artlist and The Music Bed. You can choose which tracks you would like to use from these suppliers but most clients leave it to our discretion. However if for example a DJ is playing copyrighted songs in your video or there is an organist and choir singing in the Church we have to purchase an MCPS/PPL licence as well for private use only and does not cover social media distribution

DO I NEED PERMISSION FROM THE CHURCH FOR YOU TO RECORD THE SERVICE/CEREMONY?

Yes. Filming in Churches and other places of worship are common place however permission must be sought well in advance, especially if you require us to film a choir or organist who usually require a royalty fee. Any additional fees required by the Church other than an MCPS/PPL license are payable by you

DO WE NEED PERMISSION TO FILM IN PUBLIC PLACES?

Yes, in most cases. To avoid any unnecessary confusion or embarrassment should filming have to be halted by the authorities always approach the local council, organiser or appropriate persons responsible and seek permission. Filming in, for example, the Royal Parks in London requires permission and a filming fee. For most public places permission will be granted and no fee is liable but this needs confirming well before the Wedding or event

HOW LONG DOES IT TAKE TO EDIT OUR WEDDING FILMS?

We aim for a 3-4 week turnaround to edit and deliver your complete collection of wedding films sent digitally via MediaZilla. Delivery time also depends on how busy we are such as peak summer periods but we will keep you informed on how we are progressing

CAN I SHARE MY WEDDING FILMS ON SOCIAL MEDIA?

Yes but only if the footage contains royalty free music only and does not feature music being played by an organist in a Church, a musician, band, DJ or choir singing as these are usually copyrighted. Contact us beforehand for advice. Our highlights and teaser trailers are designed for you to share on social media. Please note you will be responsible for any copyright breaches or third party claims

WHAT IS MEDIAZILLA?

This is a private online platform where you can watch, share, stream and download your videos, think of it as a Blu Ray online or a Netflix style experience. Your wedding film is now instantly accessible to anyone you wish to share it with via an email invite (using the URL link) and it can play on any compatible device such as a Smart TV, digital media players, tablets, mobile phones, laptops, computers and some games consoles.  MediaZilla has developed an app for Apple TV, Amazon Fire Stick and Google Play. Watch their explainer video here

DO YOU PROVIDE DVD'S OR BLU RAY DISCS?

We no longer supply physical media. We only deliver your wedding film collection digitally via MediaZilla but we do include a USB flash drive loaded with your wedding collection as a keep sake. Digital delivery preserves the HD and 4K quality of your wedding films that meets the playback demands of Smart TV's and high contrast 4K OLED displays such as Dolby Vision and HDR10

DO YOU STORE MY FOOTAGE IF I WANT TO MAKE CHANGES AT A LATER DATE?

We keep the original raw recorded media for as long as it takes to complete your project, once completed the original raw media is then deleted at our discretion however we will always keep a digital copy of all the edited films we produce for our records. These are stored & archived in our hard drive library or physical media library where applicable and in the cloud. We do not offer future re-edits once you have approved the initial delivery. We recommend that you download all video files sent to you via MediaZilla so you have an offline copy stored on your computer, hard drive or device

CAN I PURCHASE THE MASTER FILES?

No, the master tapes are the property of Colbridge Media Services Ltd and are not for sale. Our contract states that we own all footage taken on the day and we own all versions that we have edited. We reserve the right to protect our creative integrity and copyright

I WANT TO MAKE A REFERRAL, HOW DO I CLAIM MY £100 SHOPPING VOUCHER?

Vouchers are issued to you once the persons you have referred confirm a booking and pay their balance in full

These FAQ's are not exhaustive and can be regularly updated at any time without prior notice

 

STREAM

Access your videos anywhere

SHARE

Send to family & friends

KEEP

Download for offline use